Refund Policy

This Refund Policy applies to refund requests, refund review, and related handling for orders placed with Cigar Hunter / HUTCIGAR.

1. Situations Where a Refund May Be Available

Subject to this Policy and other applicable rules, refunds or partial refunds may generally be available where:

• an order is cancelled after payment due to stock unavailability, system issues, pricing error, destination restrictions, or other reasons;
• duplicate or abnormal charges are verified;
• the wrong product was delivered and the issue is confirmed as a fulfillment error;
• the product arrived with visible damage, missing items, or a material abnormality, and valid evidence is provided within the required timeframe;
• other situations that we expressly approve after review.

2. Situations Generally Not Eligible for Refund

• delay, return, detention, destruction, or non-delivery caused by destination-country law, import restrictions, customs rules, or clearance requirements;
• loss caused by the recipient’s failure to pay import-related charges, cooperate with customs, accept delivery, collect in time, or complete adult-signature delivery;
• products that have been opened, used, altered in storage condition, or are no longer suitable for resale;
• subjective dissatisfaction where there is no material defect in the product;
• fees collected by third-party carriers, customs authorities, financial institutions, or payment providers that cannot be recovered.

3. Duties, Taxes, and Shipping Charges

Destination-country duties, excise, VAT/GST, import taxes, customs clearance charges, storage fees, brokerage fees, and other import-related costs are generally not refundable by us.

Unless the order cannot be fulfilled because of our clear error, shipping charges, reshipping fees, return fees, and third-party service charges already incurred are generally non-refundable.

4. Time Limit for Request

If you believe your order qualifies for a refund, please contact us within a reasonable time. For wrong items, damage, missing contents, or delivery abnormalities, we recommend that you submit the request within [insert, e.g. 48 hours after delivery] together with sufficient evidence.

5. Refund Method

If a refund is approved, it will generally be returned to your original payment method or original payment account. If the original payment method is unavailable or unsuitable, we may use another reasonable refund method depending on the circumstances.

6. Processing Time

Once approved, we generally arrange the refund within [insert, e.g. 5–10 business days]. The actual time for funds to appear may vary depending on the payment method, bank, card issuer, or third-party payment provider.